Terms & Conditions

1) Services

We provide services including (but not limited to) digital marketing, content production, livestream production, consulting, training/workshops, and related services (collectively, “Services”). Specific scope, timelines, deliverables, and fees will be set out in a proposal, quotation, or service agreement (“SOW/Agreement”).

2) Quotes, Fees & Payment

All prices are in [MYR/SGD] unless stated otherwise.
Payment terms (deposit, milestones, due dates) will be stated in the SOW/Agreement.
Late payments may result in work being paused until payment is received.
Third-party costs (e.g., platform ad spend, talent fees, licenses, props, locations) are excluded unless clearly stated.

3) Client Responsibilities

You agree to provide timely access to information, brand assets, approvals, and decisions needed for us to deliver the Services. Delays in approvals or materials may impact timelines and results.

4) Revisions & Approvals

Unless specified otherwise:

Reasonable revisions are included within the revision rounds stated in the SOW/Agreement.
Additional revisions or scope changes may be charged.
Once deliverables are approved (or published at your request), further changes are treated as new work.

5) Intellectual Property

Unless stated otherwise, we retain ownership of our internal processes, templates, know-how, and pre-existing materials.
Upon full payment, you receive a license to use final deliverables for agreed purposes.
Raw files/project files may be provided only if included in the SOW/Agreement.
You confirm you have rights to any materials you supply (logos, music, footage, images, claims, testimonials, etc.).

6) Marketing Results & No Guarantee

Marketing outcomes may vary due to factors outside our control (platform algorithms, competition, seasonality, pricing, inventory, compliance decisions, customer demand). Unless explicitly stated in a signed agreement, we do not guarantee specific results.

7) Compliance & Platform Policies

You agree that you are responsible for the legality and accuracy of your business claims and offers. We may recommend compliance-first creative and risk controls, but platforms may approve, reject, limit, or remove content/ads at their discretion.

8) Confidentiality

Both parties agree to keep confidential information (pricing, strategies, data, non-public materials) private unless required by law or with written consent.

9) Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, or consequential damages (loss of profits, revenue, goodwill).
Our total liability for any claim relating to the Services will not exceed the fees you paid to us for the specific Services giving rise to the claim, unless otherwise required by law.

10) Termination

Either party may terminate according to the termination terms stated in the SOW/Agreement. Fees for work completed and committed costs remain payable.

11) Governing Law

These Terms are governed by the laws of [Malaysia / Singapore]. Any disputes shall be subject to the courts of [Kuala Lumpur / Johor / Singapore], unless otherwise agreed.

12) Contact

Questions about these Terms: [contact email].

Legal Disclaimer

1) No Professional Advice
Nothing on this Site constitutes legal, financial, medical, or other professional advice. You should consult appropriate professionals for advice specific to your situation.
2) No Guarantees of Results
Any references to performance, results, growth, or outcomes are illustrative and may vary. Past performance does not guarantee future results.
3) Third-Party Platforms & Links
We may mention or link to third-party sites/platforms (e.g., TikTok, Meta, Shopee, Lazada). We do not control and are not responsible for their content, policies, availability, or decisions (including ad approvals, account restrictions, or algorithm changes).
4) Accuracy of Information
While we aim to keep information accurate and updated, we make no warranties that the Site’s content is complete, reliable, or current.
5) Limitation of Liability
To the maximum extent permitted by law, [Company Legal Name] is not liable for any loss or damage arising from your use of (or reliance on) this Site.

Privacy Policy

1) Personal Data We Collect
We may collect: name, email, phone, company details, enquiry messages, service and billing information (if applicable), and technical data (IP address, device/browser, usage analytics).
2) How We Collect Data
We collect data when you submit forms, contact us (email/WhatsApp/social), book consultations, register for workshops, or browse our Site (cookies/analytics).
3) How We Use Data
We use your data to respond to enquiries, deliver services, manage billing (if applicable), improve our Site, send communications, and run marketing (subject to your choices).
4) Disclosure
We may share data with service providers (hosting, analytics, CRM, email tools, payment processors if any) and authorities where required by law. We take reasonable steps to ensure secure handling.
5) Cross-Border Transfers
Your data may be processed or stored outside Malaysia (e.g., cloud services). We take reasonable steps to ensure such transfers comply with the PDPA.
6) Security & Retention
We apply reasonable security measures and retain data only as long as necessary for the stated purposes or legal requirements.
7) Your Rights
You may request access to or correction of your personal data, or withdraw marketing consent, by contacting us at [privacy email].
8) Cookies
We may use cookies and similar technologies (e.g., analytics and ad pixels). You can control cookies via browser settings and any cookie preference tools we provide.

Terms & Conditions